2 MCID accounts with same email address : how to merge them

Hello,

I do have 2 MCID accounts with this profile both have the same login credentials.

How can I 'merge 'them'?

Apologies for reposting it. Because of some issue, I was unable to reply to the private message previously.

Thanks in advance.

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Answer
Answer

Hi, Pritimay.

 

We would like to inform you that we have successfully merged your MCIDs and kept your preferred Email address.

 

Please access Your Dashboard using your updated credentials, which we have shared with you via Private Message, that way you could download your Transcript, visualize your Certification and you will be able to get into Your Dashboard correctly. 

 

Keep in mind that to avoid duplicate accounts in the future, it is necessary to use the same MCID and email associated with your current Microsoft Certification account.

 

We are looking forward to your response.

 

If this solved your problem, please let us know clicking “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience helps you with your inquiry.  In case we do not receive a response, the thread will be closed and locked after one business days.

 

Regards,

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Question Info

Last updated April 26, 2021 Views 23 Applies to: