Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Unable to schedule AZ-104 exam after applying 50% Off, There was an issue scheduling your exam. Please try again later, or if the problem persists, contact support.
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Hello Raghu268!
We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.
Regarding your query on issues related to exam scheduling, we need further support on this matter from our Exams Team who will be able to assist with this request.
At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.
We would like to inform you that we moved your thread from Certificates / Other to Exams / Exam Registration and Scheduling. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.
Kind regards,
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Hi Raghu,
Thank you for contacting the Microsoft Community.
Let me assist you with eliminating the error to move on with scheduling your exam using your company discount.
Usually, to eliminate any browser related issue when scheduling your exam, you may follow the steps below to eliminate any browser issue:
Make sure you have the latest browser of Microsoft Edge
Open your browser in InPrivate mode.
Clear browser cache and cookies.
Allow all cookies/third party cookies on your browser settings.
Sign back in to your personal Learn profile and make sure that all the required fields marked with an asterisk* are correctly filled and remove any Special Characters (like., \! @ # etc.,) from your information. For the phone number, you may move the first three digits of your number to the area code if you don’t have one. With the address, please include the postal code. You may refer to Manage your certification profile page on how to update the Certification Profile.
Once done, you may now try to schedule your exam.
Should you need further assistance, I would recommend contacting the ESI support team first as they are the ones who handle discounts obtained through your organization. You may contact the ESI Support team through the link below and please use your work email address when creating a ticket from them:
If you did not receive any response from them, I have initiated a private message where you can send the requested information to help you in checking your eligibility.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
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Hi Raghu,
We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.
Regards,
Reported content has been submitted
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