"50041: Sorry, we are having a service interruption and we are unable to complete your transaction" on trying to update profile

I'm trying to update my certification profile details (address and phone number) but I get the error:

50041: Sorry, we are having a service interruption and we are unable to complete your transaction

Here the error details from the network tab in the browser:

https://api-examregistration.prod.mscert.microsoft.com/services/users/RegisterMasterUser

[{ErrorCode: 0,…}]

0: {ErrorCode: 0,…}

ErrorCode: 0

ErrorMessage: "User Profile is not registered.System.Data.Entity.Core.EntityCommandExecutionException: An error occurred while executing the command definition. See the inner exception for details. ---> System.Data.SqlClient.SqlException: Error 50000, Level 16, State 1, Procedure MSLCatalog.spGetStateProvinceDetails, Line 48, Message: ERROR: The provided countrycode doesnot exists in ExamRegistration

↵   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

↵   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

↵   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

↵   at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()

↵   at System.Data.SqlClient.SqlDataReader.get_MetaData()

↵   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)

↵   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)

↵   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

↵   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

↵   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

↵   at System.Data.Entity.Infrastructure.Interception.InternalDispatcher`1.Dispatch[TTarget,TInterceptionContext,TResult](TTarget target, Func`3 operation, TInterceptionContext interceptionContext, Action`3 executing, Action`3 executed)

↵   at System.Data.Entity.Infrastructure.Interception.DbCommandDispatcher.Reader(DbCommand command, DbCommandInterceptionContext interceptionContext)

↵   at System.Data.Entity.Core.EntityClient.Internal.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior)

↵   --- End of inner exception stack trace ---

↵   at System.Data.Entity.Core.EntityClient.Internal.EntityCommandDefinition.ExecuteStoreCommands(EntityCommand entityCommand, CommandBehavior behavior)

↵   at System.Data.Entity.Core.Objects.ObjectContext.CreateFunctionObjectResult[TElement](EntityCommand entityCommand, ReadOnlyCollection`1 entitySets, EdmType[] edmTypes, ExecutionOptions executionOptions)

↵   at System.Data.Entity.Core.Objects.ObjectContext.<>c__DisplayClass47`1.<ExecuteFunction>b__46()

↵   at System.Data.Entity.Core.Objects.ObjectContext.ExecuteInTransaction[T](Func`1 func, IDbExecutionStrategy executionStrategy, Boolean startLocalTransaction, Boolean releaseConnectionOnSuccess)

↵   at System.Data.Entity.Core.Objects.ObjectContext.<>c__DisplayClass47`1.<ExecuteFunction>b__45()

↵   at System.Data.Entity.SqlServer.DefaultSqlExecutionStrategy.Execute[TResult](Func`1 operation)

↵   at System.Data.Entity.Core.Objects.ObjectContext.ExecuteFunction[TElement](String functionName, ExecutionOptions executionOptions, ObjectParameter[] parameters)

↵   at Microsoft.Practices.EnterpriseLibrary.TransientFaultHandling.RetryPolicy.ExecuteAction[TResult](Func`1 func)

↵   at ExamRegistration.DataAccess.DataAccessExtensions.WithRetry[T](Func`1 function) in D:\a\1\s\Services\ExamRegistration.Services\ExamRegistration.DataAccess\DataAccessExtensions.cs:line 85

↵   at ExamRegistration.Services.Entities.UserMasterProfileLogicProvider.validateProfile(UserMasterProfile storedprofile) in D:\a\1\s\Services\ExamRegistration.Services\ExamRegistration.UserManagement\LogicProviders\Implementations\UserMasterProfileLogicProvider.cs:line 498

↵   at ExamRegistration.Services.Entities.UserMasterProfileLogicProvider.SaveUserMasterProfile(UserMasterProfile masterProfile, UpdateValues updateFlags, ValidationValues validationFlags) in D:\a\1\s\Services\ExamRegistration.Services\ExamRegistration.UserManagement\LogicProviders\Implementations\UserMasterProfileLogicProvider.cs:line 169

↵   at ExamRegistration.Services.UserService.RegisterMasterUser(UserMasterProfile masterProfile) in D:\a\1\s\Services\ExamRegistration.Services\ExamRegistration.Services\Services\Implementations\UserService.cs:line 386"

ErrorMessageCode: 50041

ErrorParameters: null

FieldName: null

ObjectName: null

*CountryCode field in the request payload is "KZ"

|
Answer
Answer

Hello, Denis!

Thank you so much for sharing your inquiry over direct communication. We would like to inform you that we have successfully updated your contact email and your phone number.

However, the Change Legal Name Team is the only department that can assist you in updating your name. You can make the request by clicking in this link Microsoft Certification Profile Name Change Request Form.

One you have filled out the form, please share with us the Ticket ID so we can keep an eye on your request.

We are attentive to your response, bear in mind that if we do not receive any response within two business days, the thread will be concluded.

Kind regards,

Vannesa Albarracín.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Question Info


Last updated April 22, 2021 Views 17 Applies to: