A proctor closed my exam I am assuming for using the Learn option

Hi Teja,

Thank you for contacting the Microsoft Community.

Having this kind of experience upon taking your exam should not be ignored as this is important for your Microsoft Career. As my goal is your satisfaction and experience, I will make sure that you will be properly assisted regarding on this matter.

Please note that you can access Microsoft Learn as you complete your exam. However, this resource is intended to be used for those questions that describe problems where you may need to look something up on Microsoft Learn. 

Since you have contacted the Pearson VUE Support Team, I would like to ask for further information through the private message so I can check for your exam status and verify your profile for possible option.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Can you please help me raise a dispute with Pearson Vue and also is there a way to let Microsoft know that they shouldn't have deployed Learn option if that crashes the Pearson Vue application multiple times

Hi Teja,

Thank you for providing the complete information on what happened during your exam.

We understand how vital it is for you to complete your exam and make sure that there will be no issues during your exam. Please be informed that I have now forwarded your case to the support team, for further investigation.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.

Regards,

Hi Teja,

Thank you for your prompt response.

I know how important and urgent to have this fully resolve. Please note that we are still waiting for an update from our Support Team. We will make sure that once received, we will let you know immediately.

I appreciate your kind understanding and patience.

For your reference, I have forwarded you the case ID through the private message.

Regards,

Hi Teja,

Thank you for being patience all throughout the process.

I have now received an update from our Support Team that they tried to reschedule your exam, however they were unable to proceed due to restriction on your account.

With this, we and the support team highly recommending you to get in touch with mlsecure@microsoft.com as they are the one who can help you to eliminate the limitation in scheduling your exam.

You can be sure that this would be taken care of. Let me know how things turns out.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Hi Teja,

I appreciate your effort and time for getting in touch with the correct Support Team. If there is an assistance needed from me, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Hi Jenica

This is far from resolved. I am now being told that my profile has already been banned for using mobile phone. This is the issue I have been raising since the beginning from both you guys and Pearson Vue support. You have both turned deaf ears to my comments.

Now my profile is banned for a year from taking certifications? I only used what is allowed in the examination within pearson vue app. I didn't even look away from my laptop screen.

The justification given by pearson vue people saying that they cancelled exam because they saw scrolling doesn't even make sense. How could they assume I used my mobile while I haven been directly telling you both that it is Microsoft Learn documentation inside pearson vue app that I was going through.

I am requesting you to go back to the pearson vue support and tell them the info that I was going through docs.

I didn't even take my eyes of the laptop screen. Also, it does not even make sense for me to cheat through my mobile when the exam is open book. I was merely testing out the feature because I was just curious and my exam got revoked at question #2.

I completed 12 exams within 3 years. Why would I cheat suddenly on my 13th exam? Again, it is an open book exam. All the information was available to me through the pearson vue app which is exactly what I did

Hope you will be able to help.

Hi Teja,

Thank you for your prompt response.

We understand your perspective and recognize the significance of completing this exam for you. We may not be privy to your specific preparation methods, but one thing is certain: you have dedicated a substantial amount of effort and time to this, and that dedication should not go unnoticed.

Please note that you can submit an appeal to mlsecure@microsoft.com within 14 calendar days of receiving notice from Microsoft.

The Microsoft Worldwide Learning Security Team will review all submitted appeal requests, conduct a thorough investigation of each specific case, and will communicate directly with you regarding the conclusion of the investigation and final appeal decision.

Let me know how things turns out after contacting them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Teja,

Thank you for keeping me updated regarding on your conversation with mlsecure team.

I highly advise you to hold the communication with them as they are the ones who can help you out as well for scheduling your exam after organizing the restriction on your account.

If you need further assistance on my end, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Regards,

Hi Teja,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,