Access to Microsoft Practice Test powered by MeasureUp - 30 day online access key

Hi Team,

I've been on the chat with Pearson as well as called their customer service team and both have asked me to contact microsoft.

Thanks

Sandy

Hi Geo,

Thank you for contacting the Microsoft Community.

I am aware that you did not receive your access key for the Microsoft practice test that you purchased, given the time and effort you put into preparing for the AZ-500 exam to demonstrate your abilities. Allow me to extend my help to you. 

Since you mentioned that you already contacted Mind Hub and Pearson VUE, kindly provide us with the confirmation email when you purchased your practice test, including a copy of the conversation between you and Mind Hub and Pearson VUE. That way, we can coordinate this with our support team and request prioritization. You can send all necessary information through the private message I have initiated along with the requested information to locate and secure your account.

If you have any further questions, please do not hesitate to reach out and I'll be more than happy to assist.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Jan,

Please find the attached the email confirmation of me purchasing the measureup exam.

As my conversation with PearsonVue and Measureup were through their live chat portal I have no offline record of that conversation to share as that provision was not available.

I am willing to purchase a fresh test subscription from Measure up as my exam is in coming up shortly and I would not be able to wait any longer. As such could you please help me reimburse the cost of the below exam as I have not received or used it.

thanks

sandy

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***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Geo,

Thank you for your prompt response and providing the requested information.

Based on the screenshot you provided I found that you are an ESI learner. Therefore, if any issues related with refund that has ESI/company discount is being covered by the ESI Support team. The ESI team is equipped with options to help you further and can work with Pearson VUE on your behalf. You can contact them through the link below, and use your work email address when creating a ticket from them:

ESI Support Team: http://esisupport.microsoft.com/en-US

Your cooperation and patience are highly appreciated. Please let me know if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Jan,

I have been unable to raise the case on the ESI port due to a bug on the portal.

The portal has a bug in the Course Name drop down which prevents me from raising the ticket. Please could you help internally raise this case on my behalf please?

Hi Geo

To ensure security and privacy of your account, we need to verify your identity before we can proceed. Please confirm that you are the owner of @Sarge13333 account. We appreciate your cooperation and understanding on this matter.

To confirm your account kindly provide the needed information that I initiated through Private Message to locate and secure your account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Team

Hi Jan

Yes I can confirm.

Hi Sarge,

Thank you for your confirmation.

Since you mentioned that the portal has a bug in the Course Name drop down and unable to proceed on creating a ticket with ESI Support Team. To coordinate your case with our Support Team, kindly provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until you're unable to proceed. I have initiated a private message where you can upload the (PSR) and the requested information to confirm your account. Please refer to the image below to access your messages:

Your cooperation and patience are highly appreciated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Geo,

Thank you for providing the requested information.

I have now forwarded your case to the support team, for further investigation and in order for us to help you create a ticket with ESI Support.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.

For your reference, I have provided your case ID via private message.

Best Regards,