Access Token expired when attempting labs under AI Odyssey Challenge

Hi, Sweksha

Welcome to Microsoft Community.

We understand, you are having issues with “Labs”.

As much as the Microsoft Certification Program would like to assist you with your module, issues regarding with Lab courses are being supported by MS Learn support. You can reach out to Microsoft Learn through this troubleshooting guide or provide specific feedback to Microsoft Learn by reporting an issue.

In order to find a solution regarding your request, we recommend you contact the correct Support team, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry.

We would also recommend you contact ESI Support Team by signing in using your work account for assistance.

Please click this link and submit a ticket for immediate assistance.

While creating a ticket, please provide the following information below:

• Training Date

• Course Name

• Registered Name and Email

• Registration Link/URL

• Region (US/UK/Canada/India, etc.)

We have limited access to the Learn Platform, and we can only guide you to connect with their support line, which can only be reached through the forms in the bottom part of the Microsoft Learn support as they can review and provide a resolution for your concern.

Remember that, if you want, you can also get into contact with the azure support. How to create an Azure support request - Azure supportability | Microsoft Docs.  You can use this link Azure Support Options | Microsoft Azure,

Please be advised that Microsoft Certification Program handles inquiry related to Microsoft Certification profile, certificates and exams that are being taken from the Learning Site and has different platform from MS Learn who offer assistance with courses, modules and labs for an exam.

Please let us know if there is anything else we can do for you. In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Hi, Sweksha

We have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum.

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best of all,