Accessing ESI Portal and Support

Hello, Gus.

We are happy to have you here at Microsoft’s Community. Your inquiries will always be well received.   

We understand that you need to change the email associated to your ESI account.

 
As much as Microsoft Certification Program would like to assist you, this issues are being supported by the tech skills support.

In order to find a solution regarding your request, we recommend you contact the correct Support team, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry. We invite you to reach them in the following link: https://esisupport.microsoft.com/en-US/signin for you to be able to receive further assistance with this matter.

This link is the only way to contact them. Please make sure to use your work email to access the ESI support.

We also recommend to follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser or Internet Explorer. 

Please be advised that Microsoft Certification Program handles inquiries related to Microsoft Certification profile, certificates and exams that are being taken from the Learning Site.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Your feedback is important to improve our service. In case we do not receive a response, the thread will be concluded within two business days.

Best regards,

In other to get access an email code is sent, since I got the wrong email on the system, it does not give me option to create a ticket, that why I was asking for another form to contact them.

Thanks

Hello, Gus.

Thank you so much for your response.

In this case, we kindly ask you to use your correct work email to access the ESI support. The system should recognize your email since it has a corporate domain.

If the issue persists, please let us know the exact error message that the system shows you.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Your feedback is important to improve our service. In case we do not receive a response, the thread will be concluded within two business days.

Best regards,

Hello, Gus.

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help. Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.

Please stay safe and healthy,