Account transfer request to new eamil address for certification profile

Hello,


The Microsoft Account that is linked to my MC ID was deleted.

I'd like to link my MC ID to a new Microsoft Account.


I have my MCID number and wish to initiate private message process to re-establish my credentials.


Thanks in advance for your help!

Answer
Answer

Hello, The-Disciple!

Thank you for the information you kindly provide.

We are sorry that you were not able to complete the migration steps.

We have updated the access code and the migration process for you so you can complete the process.


We would like to inform you that your account is ready to be migrated to your desired email address so you will be able to visualize your certificates. Please see attached the steps for migrating your account:

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Sign in with a Microsoft account that has not been used in MS Certifications, different to the email account associated with the other MCID (if you do not have one, we invite you to create it Here). 

 

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar. 

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5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

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6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

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7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code. 

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8. Fill in the fields with the following information:

  • MCID:

  • Access Code:

To protect personal information, these credentials are provided via Private Message.

If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Warm regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info


Last updated November 9, 2023 Views 33 Applies to: