Account Verification Required: How do i fix my names on my Microsoft certification registration.

I registered for the AZ-900 certification and my pc auto filled my full name and surname into both my name section and surname section e.g. Name: **removed**, Surname: **removed**. How do I correct this mistake?

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*** 

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Hi Shafique,

Thank you for contacting the Microsoft Community.

I completely understand how important it is to have your name accurately reflected on your certification registration—especially with the AZ-900 exam coming up. I’ve noted your request and will ensure it’s prioritized.

To proceed with making the necessary adjustments, please provide us with the additional details requested via the private message (see the image below) I have initiated.

Image

Click here to access your private message

 

Meanwhile, if you require immediate assistance with your exam appointment while your legal name change request is still in progress, I strongly recommend reaching out to Pearson VUE supportYou can use the provided link to find the phone number for your region or contact their support team via the chat platform.

This will help prevent exam cancellation due to any name mismatches between your Learn profile/Pearson VUE dashboard and the name displayed on the government-issued ID you will present on exam day.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

ShaneM_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info


Last updated June 20, 2025 Views 15 Applies to: