Account Verification Required: How to change the profile name in the microsoft profile while applying for Microsoft exams.

Hi I have applied for Microsoft exam, but didnt noticed that my profile name was incorrectly mentioned while creating the profile. Due to this name mismatch in the govt id and profile created my exam got cancelled, now will you help me here to change my name to the correct one. Also I tried changing the name from the microsoft profile which got saved successfully but how long will it take to update ..? Please assist.

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Hi Beaulah,

Thank you for contacting the Microsoft Community.

I understand how important it is to have your legal name correctly reflected in your profile, so rest assured that I will assist you with your request.

For me to locate your profile and to proceed in updating your legal name, I’ll need to verify a few details. I’ve initiated a private message where you can securely share the necessary information. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

Image

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info


Last updated June 27, 2025 Views 14 Applies to: