Account Verification Required: I need my legal name updated on the Microsoft Learn portal for my AZ-104 exam.

Hello!

On all of my legal documents, my middle name (**REMOVED** is listed as my last name.

So, I need my profile updated before I can give my exam AZ-104.

Could anyone please help me with this.

Please share the process with me so that I can get started with it as soon as possible.

Thank you.

Regards,

Aviral

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy*** 

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Hi Aviral,

Thank you for contacting the Microsoft Community.

I understand how essential it is for your legal name to be accurately updated on your Learn profile to match your identification. Rest assured, I am here to support you throughout this process and ensure a seamless resolution.

To proceed in updating your profile, please provide us with the additional details I requested via the private message that I initiated. Please refer to the image below on how you can access your private message. In case the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Image

Private Messages - Microsoft Community

Your cooperation is highly valued, and I assure you that this matter will be addressed with the highest priority.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Aileen_A02
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info


Last updated June 28, 2025 Views 11 Applies to: