With Exam: legal name change

Hi Sathwika,

Thank you for contacting the Microsoft Community.

I understand how crucial it is to update your legal name in your profile, especially with your upcoming exam. Rest assured, I'm here to assist you in completing this process successfully and ensuring everything is in order.

To verify the details in your account and proceed with updating your legal name, please provide the necessary details in the private message I initiated. Meanwhile, if the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Kindly note that these details are essential to ensure that we accurately and efficiently process your request.  Once I receive the necessary details, I will immediately take the necessary action. Your cooperation is greatly appreciated.

Meanwhile, since you've mentioned that you have a scheduled exam, please reach out to Pearson Vue Support via phone or chat for immediate assistance. They have the necessary tools to check possible options and recommendations for your exam while we are in the process of updating your legal name. Please refer to their contact information below:

Peason VUE: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Hi
I have replied the details in private msg

please kindly change my legal name as soon as possible as I have my exam scheduled. It's very urgent

Thank you.

Hi Sathwika,

Thank you for providing the essential details.

Upon reviewing the username, it appears that no account is associated with it. To assist you further in locating your account, kindly share the complete learn username through our private message.

Your cooperation is deeply valued, and I want to assure you that this matter will be treated with the highest priority.

HI Replied in private mode .can you please respond its urgent

Hi Sathwika,

I appreciate your prompt response.

Please check the private message I’ve sent and take a moment to verify the changes. Please be aware that it might take up to 24 hours for these updates to be fully visible, and you may need to wait before proceeding with any exam registrations.

If you did not make this request, the name format is incorrect, or in case changes were still not reflecting on your profile after 24 hours, please let me know by replying to this email together with a screenshot.

Meanwhile, upon reviewing your profile it shows that you have a scheduled exam, to avoid any potential issues such as the exam being revoked or cancelled due to a discrepancy in the name or if the Legal Name has not yet been updated, please let me know if you require further assistance.

In addition, for immediate help, you may also reach out to the Pearson Vue Support.

To ensure that name will be updated in the Pearson Vue system, please follow the steps below:

1. Go to Browse Credentials | Microsoft Learn and select an exam.

2. When you click the schedule button, you may be prompted to sign into/create your Learn Profile. Please ensure to login with your personal Microsoft account (MSA).

3. If you don't have a legal name on your Learn Profile, you will be redirected to add one. Please ensure your legal name matches your Legal ID. Otherwise, you won't be able to take the exam.

4. You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information. 

5. Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.

Should you require any additional assistance, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards,

Hi Sathwika,

I appreciate your prompt update.

I'm glad to know that your name has been successfully updated in your profile. To ensure that we have you fully covered, please let me know if there's anything else you need assistance with. I'm here to help and support you in any way I can. Don't hesitate to reach out!

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards,

Thankyou so much for the prompt response.

The changes are reflecting and issue was resolved

Hi Sathwika,

Thank you for the resolution confirmation.

I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Kind Regards,