Activate Microsoft Learning account

Hi, Badebaji.

Welcome to Microsoft Community, here your request will always be well received.

We understand from the post that you need help with your MCP Profile, and we will be glad to help.

To properly assist you, we need you to please share with us a PSR (Problems Steps Recorder) recording evidencing the situation, showing what you see when you try to connect your work account to your Microsoft Learn profile, as well as the Microsoft account that you are using to sign in.

Please bear in mind that the following steps must also be included in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

After using the PSR tool to go through the troubleshooting steps, please provide us with the recording through the Private Message we have started asking for more information. Please remember not to share any of your personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Sincerely,

Hello, Badebaji.

We do hope you are doing well.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

                                                                                            
We want to invite you to please do not hesitate to reach out to us if any questions or issues arise, we will be glad to help.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Best Regards,