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Add Account merging taking Long Time

Team

As part of my certification I was instructed to link my Work account with my Personal account. I signed in to my personal account and under Profile Settings I used Add Account under Account Management. I was informed that the accounts needs to be merged and now it seems stuck and all I see is this message: "Merging in progress. It may take several minutes to complete". and the Add Account button disabled.


I have already tried all the recommended steps as found here on this forum (latest browser, clear cache, etc.) but unable to resolve.

Can someone from MS help team PM me and try to resolve this issue? Thank you.

Hi, PM.

Welcome to Microsoft Community.

We understand that you have two LEARN profiles.

We would like to confirm that we have limited access to the Learn Platform and we can only guide you to connect with their support line, which can only be reached through the Feedback forms in the bottom part of the Microsoft Learn support - Troubleshooting known issues | Microsoft Docs

Please follow this steps:

You are able to merge your completions and achievements of profile B into profile A by clicking "add account" on the Edit Your Profile page when signed into Profile A. After merging, only profile A will exist as both profiles learning history will be combined. The merging logic is as following:

  • Your learning history and achievements will be merged, with duplicates removed, from profile B into profile A.

  • Your Q&A contributions and activities will be merged, with duplicates removed, from profile B into profile A.

  • Your linked accounts will be merged from profile B into profile A. Note: if the limit of "up to five school or work accounts and one personal account" is exceeded during the merge process, your merge request will be cancelled. If this happens, you'll need to resolve this issue before trying again.

  • Private profile mode will be enabled if any of the two profiles has this setting turned on.

  • All other settings will remain unchanged in profile A and editable on Edit Your Profile page anytime.

We will be attentive on your response, in case you have further questions. However, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked within the next business day.

We hope you have an excellent day,

Katherine Solano.
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time: after 1 Business day

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Hello, PM.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.

Best regards,

Katherine Solano.
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time: after 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 9, 2025 Views 214 Applies to: