Adding Certification to Microsoft Account

Hello, MiD.

Thank you for contacting us here at Microsoft Community.

As we understand from your entry, you want to change the Learning Account associated to your Certifications Profile.

We have started a Private Message where we would request some details about your account to complete an evaluation process. You can access on the top right corner of this page, as shown in the image below:

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked and you will not be able to reply through either channel.  

Best regards, 

Hello, MiD.

Thanks for getting in touch with Microsoft Community. 

We have received the information you sent, we will review the details and let you know the outcome.

We will follow up in the next business day.

Have an excellent day,

Estefania Roa

Microsoft Certified Professional Services Center

Support Monday to Friday

Hello, MiD.

We are glad to have you here at Microsoft Community.

Thank you for sending us all the information. We were able to locate your Profile and with the details you provided, we understand that you would like to use your current email address.

Please keep in mind that Microsoft Certification and Learning Profiles can only be linked to personal accounts by design, we suggest to keep your Certification History under a personal email, as it will be easier to access in the long-term.

We could change the communication email to your preferred email address and it would appear in your Transcript.

Please let us know how you would like to proceed. We are attentive to your comments.

In case we do not receive an answer within two business days the thread will be closed and locked and you will not be able to reply through either channel.  

Best regards, 

Hello, MiD.

We are appreciate having you here at Microsoft Community.

As mentioned in our last contact, we highly suggest to keep your Profile under personal Account.

We would like to confirm one more time if you would like to associate just the email address to your current Certifications Account or if you are referring to a Microsoft Learn Account.

As another option, we could set the new email as an Alias, this way it would be visible in your Transcript in case you would need to share it and would also be set as primary communication.

We are attentive to your confirmation to proceed accordingly.

Please bear in mind that if no response is received within two business days, the case will be closed and locked.

Best regards,

Hello, MiD.

At Microsoft Community, we are glad to assist you.

We have set your preferred email address as an Alias to your Profile.

You have reached Microsoft Certified Professionals Support, our scope of action is limited to Exams and Certifications.

In regards of the Learn Account, linking a school or work account will allow your organization to see your learning progress data. Keep in mind that in order to successfully link an account, it must not have been used previously to create a Learn Profile.

It is possible to delete a Learn Profile, which would allow you to link that email address to the Profile of your preference.

Both of these actions can be done by accessing the "Settings" section of your Learn profile, under the options "Account Management", "Delete your profile" and “Linked accounts” respectively.

If you require further information you could refer to Microsoft Learn Support Team, this is the team that can assist you accordingly.

Please let us know if you have other inquiries, we will be happy to assist you.

If this solves your inquiry, please indicate “Yes” to the question “Did this solve your issue?” shown below. If your inquiry was not fully resolved, please let us know so we may continue in assisting you. Keep in mind that if no response is received in one business day we will proceed with the closure of your case.

Best regards,

Isabel Lopez. 

Microsoft Certified Professional Services Center.

Support: Monday to Friday.

Hello, MiD.

Since we have not received a response from you, we will proceed in closing and locking this case. If you need us again, do not hesitate to post a new question.

Please note that once the Thread has been locked and closed, you cannot reply.

Best wishes,