Adding my certifications to my account

Hi Liam!

Thank you for reaching out to Microsoft’s Community.

As we understand, you are unable to visualize your Certifications on the learning dashboard. We will be happy to assist you with your inquiry.

We have started a Private Message where we will request details regarding your account to complete an evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

Hi Liam!

Thank you for the information provided through the Private Message.

After reviewing your details, we found that you are unable to visualize your Certificates on the Learn dashboard because your MCID is not associated correctly with your MSA (Microsoft Account). To fix this, the profile must be migrated.

To proceed with the Migration, please follow these steps:

1.    Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2.    Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3.   To link your Current Account, type a Microsoft Email Account into the login field. The login must be the one we specified via Private Messages (if you do not have a login, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step 2. 

5. After you have selected the option "Home," it will open a new window to the page shown in the image below.

6. Once this page has loaded, please delete the URL, and paste this one:

• https://mcp.microsoft.com/mcp/home/migrate 

7.    After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the following information:  

• MCID: (Sent through Private Message).

• Access Code: (Sent through Private Message).

After you finish the Migration with your Account, please message us so we can verify if it was updated successfully.

We look forward to hearing from you so we can help you resolve this issue. If we do not receive a response, the thread will be closed and concluded after two business days.

Let us know if you have any other concerns.

Best regards,

Hi Liam!

We appreciate your resolution confirmation; this case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

Please keep in mind once locked and closed you will not be able to respond over this channel.

Best wishes,