After entering my voucher, it shows in valid voucher. What should do now?

Hello, Adi!

 Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread based on the information you have provided from Certification /Other  to Exams/ Discounts/Vouchers/Special Offers / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Adi,

Thank you for contacting the Microsoft Community.

I understand that vouchers are a great way for you to save money when scheduling an exam, however it shows invalid. Allow me to extend my help to you.

The error message "Voucher/Promotion code number entered is invalid" typically indicates that there is an issue with the code itself or the way it was entered. Please be advised that each voucher has its own terms and conditions.

To further investigate your concern, please share with me a step-by-step screenshot of the error using Problem Steps Recorder (PSR) from the moment you choose your exam up to where you encountered the error redeeming the voucher discount alongside with the requested information and voucher details that I initiated through the Private Message. This will enable us to identify the cause of the error and provide you with proper instructions.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Adi,

Thank you for providing the necessary information.

One of the reasons why you're making an error applying for your voucher is because your account is not yet migrated. To migrate your account kindly follow the steps that I sent on the private message. 

Please note the voucher code is applied on the checkout page and only contains alphanumeric codes. For us to identify the error. kindly provide us with a complete Problem Steps Recorder (PSR) from the moment you choose your exam up to where you encountered the error redeeming the voucher discount.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Adi,

I hope you're doing well.

Just making sure that I got you covered. Should you need further assistance, please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Best Regards,

still i'm facing issue with my voucher.

Hi Adi,

Thank you for your prompt response.

Upon checking the information provided, I highly suggest reaching out to your voucher issuer as there is an issue with the code itself, as they are the once that have a visibility of your voucher.

Please let us know the update after contacting them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Adi,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,