After entering the passcode ,asked to link your accounts but after that am getting service disrupption erro cannot book exam with code

 Have completed Microsoft Ignite Cloud Skill challenge and got mail but not able to book exam."Claim your free Microsoft Certification exam from Microsoft Ignite"

After entering the pass code ,asked to link your accounts but after that am getting service disruption error cannot book exam with code.

Tried in different browser and cleared caches as well,but no luck.

Registered mail id : [removed]

Please help me to book the exam with coupon code.

Congratulations, you are eligible for an exam discount

Hello JESWIN,

To claim your discount, please verify your account ownership by entering the following code in the Exam Discounts page.

[removed]

Please note that this code is only valid for 15 minutes.

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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Answer
Answer

Hello Jeswin,

 

Thank you for your patience throughout this process.

 

I am pleased to inform you that we got an update from our Engineering Team today, they have confirmed that the issue with claiming the discount for Ignite Cloud Skills Challenge March 2021 has been fixed.

 

In checking your discount eligibility, please make sure to select an exam first before you enter your email address and the profile information should have no special characters including non-English characters.

 

In case you are unable to see the discount, you may perform the troubleshooting steps below that may eliminate the issue:

 

You may perform the troubleshooting steps below that may eliminate the issue:

 

  1. If you are using a work machine, please try to use different device or personal computer to make sure that there’s no restriction.

  2. Use the new MS Edge browser that you can download here.

  3. Make sure to clear all your cache and cookies (steps here) and disable the Block all third party cookies function from the browser settings. 

  4. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard and try redeem the discount.

 

If you are experiencing the same outcome, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

 

You may upload your PSR through the private message I initiated along with the requested information.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

 

Kind regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated April 30, 2021 Views 23 Applies to: