AI-900 Certification doesn't show up in Microsoft Learn

Hello Slim,

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you want to merge your Certification Profiles from Certiport and MS Learn, so you can have all your certifications visible on Learn.

We require informing you that temporarily it will be necessary that you use both MS Learn and Certiport platforms to access your Certificates separately.

Please refer to the approved message we received from our Engineers Team:

• Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Learn record will reflect all your Microsoft Certification activity.

• In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript. We apologize for any inconvenience.”

Please see below a link to access to your Certiport Portal and a link with the steps to download your certifications and transcripts via Certiport:

• Portal Login :: Certiport

• Print certificates and score reports :: Become a test center :: Educator resources :: Certiport

In case you need further assistance to access your information via Certiport, please contact their support team using the links below:

• Support for Test Takers ::Certiport

• Customer service test candidates :: Support :: Certiport

This being confirmed, for the moment there are no actions pending from our end. We are sorry for any inconvenience caused.

Please let us know if there is anything else we can do for you. If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Yes I get this but I already previously passed exams with Certiport and the certifications appear in Microsoft Learn but not this one.

Hello Slim,

Please note those certificates are no longer visible from the learn profile you now have to go see them and download them from the certiport website.

Please let us know if there is anything else we can do for you. If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello Slim,

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

We know that your inquiry might not be resolved yet, but you are particularly important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,