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AI Skills Fest Event | Inquiry: Microsoft Certification Exam Voucher - AI Skills Fest Challenge

Dear Support Team,

I am writing to you regarding a Microsoft Certification exam voucher I received as a winner of the Microsoft AI Skills Fest Challenge Sweepstakes.

I understand its expiration date was June 21, 2025. Unfortunately, due to an oversight, I was unable to schedule and take my exam before the expiration date.

I would be incredibly grateful if you would consider my situation and advise if there is any possibility of an extension or a new voucher being issued. I was very much looking forward to utilizing this opportunity to achieve a Microsoft Certification.

Thank you for your time and consideration.

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Hi Subhamay,

Thank you for contacting the Microsoft Community.

I appreciate your enthusiasm for pursuing a Microsoft Certification and your commitment to advancing your skills. Let me provide additional details regarding the Microsoft AI Skills Fest voucher redemption.

As outlined in the official rules of the Microsoft AI Skills Fest – Challenge and Sweepstakes, your exam must be scheduled on or before June 21, 2025 to use the voucher code provided from the event. For assistance with redeeming your voucher code and scheduling your exam, please contact mindhubprohelp@pearson.com. They can review your case and advise on any available options. As the designated voucher issuer, they are best positioned to support you. You can also find their contact details listed in the official rules of the Microsoft AI Skills Fest – Challenge.

Please let us know if you need any additional help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Warmly,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Jai,

Thank you for the clarification and for directing me to the appropriate contacts.

I’ve followed up with the Mindhub Pro support team, but they’ve confirmed that they are unable to assist with voucher extensions due to the specific conditions tied to the promotion.

I fully understand the constraints, though I’m quite disappointed to have missed this opportunity due to a genuine oversight. If there’s any potential for a goodwill resolution or future consideration for similar learning opportunities, I would be sincerely grateful.

Thanks again for your support.

Warm regards,

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Question Info

Last updated June 25, 2025 Views 30 Applies to: