Align Microsoft Learn account with Microsoft certification profile

Hi Shubham,

Thank you for contacting us here at Microsoft’s Community.

As we understand from your post, you are facing issues at the time to link your accounts to renew your certificates. We are happy to help you with this inquiry!

We have started a Private Message where we have requested some Personal Information related to your account. Please find access to the Private Message, on the top right corner of this screen, as shown in the image below.

Or you can use this link: Private Messages - Microsoft Community

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates about your case.

Please, keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Hi Shubham,

Thank you so much for sharing the information requested, we love having active Learners like you in this great community. 

We would like to share with you the following update we have received. 

Bear in mind that to renew your certificate, the email associated with your Docs Profile and Certification Profile must be the same one. 

• Please create a screen recording using the PSR (Problem Steps Recorder) tool.    

• Clear your browser’s cached data and cookies.    

• Use InPrivate browsing with Microsoft Edge. 

• Sign in to Your Dashboard by using the email address linked to your Microsoft Certification Profile. 

• Once you have signed in, please go to your email and click on the renewal link. 

• Now, the system will ask you to access your Docs Profile by using the email address associated with your Microsoft Certification Profile. 

• Please follow the renewal process. 

In case the system does not allow you to complete this procedure, please share the PSR File in .zip format over Private Message. Make sure that steps 1 to 7 are correctly recorded, otherwise we will require you to record it once again. 

You will be able to use the PSR following the link specified for your operating system: 

Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

Mac: https://support.apple.com/en-us/HT208721 

Please let us know if you have further questions regarding the procedure mentioned above, we will be glad to clarify them for you. Bear in mind that if we do not receive any response within two business days, the thread will be concluded. 

We are attentive to your response, 

Hello Shubham,

Hello Shubham,

In the PSR provided by you in your last Private Messages - Microsoft Community We can confirm that the accounts link has been done successfully. Now, we need to confirm that the renewal is working properly, we invite you to provide us with a PSR (Problem Steps Recorder), so we can evidence the situation.   

Problem Steps Recorder (PSR) is a feature to automatically capture steps on a computer. These steps include a picture of the screen during each selection and a text description of the selected areas. You can use the tool to save performed actions, such as repro steps, that can be provided to this support in order to troubleshoot or diagnose an issue. 

Please, take the next steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.  

• Select Start Record.

• Make sure to use an up-to-date browser. (e.g., Edge)  

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings.  

• Make sure that you have the latest version of the Edge browser or Internet explorer.  

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift. 

• Go to Renewal for Microsoft Certified: Power BI Data Analyst Associate - Learn | Microsoft Docs

• Click in "See if you are eligible"

• Follow the renewal process with the email linked in your Microsoft's Certification Profile.

• Select Stop Record. 

• In the Save As dialog box, type a name for the file, and then select Save. 

You will be able to use the PSR following the link specified for your operating system: 

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac:  https://support.apple.com/en-us/HT208721 

Notes: 

• The file should be sent in Private Message as .zip format.  

• The tool only collects the last 25 screen shots. If you see the following in your capture, refer to the “To adjust settings” in the section below to increase this value if you need to capture longer than 25 screen shots.  
  Step 1:

• These instructions apply to Windows 7 and later versions.  

• Recorded steps do not capture anything that is typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that is described later in this article to record these kinds of details.  

Remember to send the record in .zip format via: Private Messages - Microsoft Community

Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days. 

We will be happy to help you. 

Best regards, 

Hello Shubham,

The procedure and steps to follow with the PSR have been shared in our last post.

Please know that in order to continue with the internal process to escalate your case you should send the PSR with all troubleshooting steps on it, also the email you use to login in your account must be visible in the record.

Consider that all the next steps are necessary in the PSR:

Select Start Record.

1. Make sure to use an up-to-date browser. (e.g., Edge) 

3. Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

4. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

5. Allow all third-party cookies through the browser settings. 

6. Make sure that you have the latest version of the Edge browser or Internet explorer. 

7. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift.

8. Go to Your Dashboard

9. Login into your Microsoft’s Certification Profile and attempt to visualize your renewed badge and certificate information. (The email used to Login should be visible in the PSR)

10. Select Stop Record.

11. In the Save As dialog box, type a name for the file, and then select Save.

Remember to send the record in .zip format via: Private Messages - Microsoft Community

Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days.

We will be happy to help you.

Best regards,

Hello Shubham,

Hope this Post finds you well.

We just wanted to let you know that we are reviewing your case with our team, and we will contact you as soon as possible. 

If you have any comments or inquiries, feel free to let us know so we can help.  

Wishing you a lovely day, 

Hello Shubham,

We reviewed the PSR with our team but now the process is not completed by your side. To complete the renewal correctly, you should click in the next feature after you connect your profile:

If after you click in the feature mentioned the issues are still ongoing. Please provide one more time with the PSR but this time please click on "Take the renewal assessment" so we can escalate your case.

Remember to send the record in .zip format via: Private Messages - Microsoft Community

Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days. 

We will be happy to help you. 

Best regards, 

Hi Shubham,

As mentioned before, in the last PSR provided by you, the specialized team cannot see when you click in "Take the renewal assessment" option. This action is necessary in the PSR because with this, we can confirm the exact error displayed on the screen.

We completely understand that taking a new PSR could be difficult for you, for this, we wanted to remind you that the tool only collects the last 25 screen shots. If you see the following in your capture, refer to the to adjust settings in the section below to increase this value if you need to capture longer than 25 screen shots. 

Step 1: Text Editor (edit) in Untitled - Notepad. 

To protect your data, please send the PSR over Private Messages - Microsoft Community and keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days. 

Best regards, 

Hi Shubham,

Thank you for your response.

In the last recording you provided, we are unable to see the step where you must click in "Take the renewal assessment" after linking your accounts. If we cannot confirm that the feature to renew your certificate is having issues, displaying an error, or completing the wrong functions, it will not be possible for us to escalate your case to the specialized team, as it is one of their requirements.

It is necessary that you click on "Take the renewal assessment" after the troubleshooting steps and linking your accounts.

We will share the steps that you must follow one more time.

• Select Start Record.

• Make sure to use an up-to-date browser. (e.g., Edge)  

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings.  

• Make sure that you have the latest version of the Edge browser or Internet explorer.  

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift. 

• Go to Renewal for Microsoft Certified: Power BI Data Analyst Associate - Learn | Microsoft Docs

• Click in "See if you are eligible"

• Follow the renewal process with the email linked in your Microsoft's Certification Profile.

• Remember that to complete the renewal process you must click on "Take the renewal assessment". Otherwise, the specialized team will reject your record again.

• Select Stop Record. 

• In the Save As dialog box, type a name for the file, and then select Save. 

  We are waiting for your answer, so we can escalate your case.

As soon as you provide us with the information required, we will investigate your case and get back to you in the next business day. If no response is received, this case will be closed and locked after two business days.

Thank you!

Already replied in private message.

Please find attachment as well