Applied Skill certificate not visible and unable to share to LinkedIn

Hi Peter,

Thank you for contacting the Microsoft Community.

Congratulations on passing your Applied Skills assessment! I know how significant it is to access your certificate on your dashboard as this is proof of your hard work and dedication on completing the exam to enhance your skills. Allow me to provide you with information concerning this matter.

To ensure that this is not a browser-related issue and for us to have a visibility as well, kindly follow the troubleshooting steps below:

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device

2. Open Microsoft Edge browser via InPrivate browser

3. Clear cache and cookies then restart browser.

4. Follow the Sharing and validating of Microsoft Credentials | Microsoft Learn

Once done, kindly upload the PSR file for us to further investigate.

Moreover, if issue still persist, please provide me with the following information from your Lab instance, so that we will be able to investigate if there are indeed lab-related issues:

• Complete Title of the Assessment

• URL (Copy the entire URL of the problematic page and paste it in your response):

• Date/Time you encountered the issue:

• Screenshots of the issue:

• Scenario title:

• Browser Version:

• Are you running other instances of Learn in different tabs?

• CTRL-F5: What happens when you hit CTRL-F5 on the problematic page?

Once received, they will be forwarded to our Engineering Team for further review.

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Best Regards,

Hi Peter,

I hope you are doing well today.

I'm checking in with you to see if you were able to see your certificate and share it to LinkedIn using the steps provided in my initial response since, I want to make sure that you are well covered.

If you need any further help, please let me know so we can look into and confirm alternative options.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after three business days. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Peter,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,