Applied Skills | Lab Issue | Error received during the assessment: Applied skill "Create agents in Microsoft Copilot Studio" - 'Setting up your copilot may take a while" never ends

Hi VZh,

Thank you for contacting the Microsoft Community.

I understand that technical errors can be unexpected, and I recognize how important it is for you to complete the Microsoft Applied Skills: Create agents in Microsoft Copilot Studio. I'm here to assist you with this matter.

I’ve forwarded this to our Support Team in case there are any further issues related to the assessment. For your reference, I’ve sent the case number in a private message.

Meanwhile, as we continue to learn more about the challenges our learners face, we’ve discovered that many performance-related issues can often be resolved by confirming that your device meets the necessary system requirements and that your internet connection is stable. You can find more details in our Applied Skills Technical FAQ.

Additionally, you might want to clear your browser cache before attempting the assessment again by following these steps:

1. Sign out from the browser.

2. Clear the cache and delete cookies.

3. Restart your browser session.

4. Use an "InPrivate" browser session in Microsoft Edge.

5. Allow all third-party cookies through the browser settings.

If you are using a work computer, consider trying a personal machine to avoid any restrictions.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Hi VZh,

I hope you're doing well.

We’re currently waiting for an update from the support team regarding your case. Please know that I’m keeping a close eye on the situation. You can expect to hear back on this thread within 3 to 5 business days. I’ll notify you immediately once I receive any updates.

We appreciate your patience and understanding.

Kind Regards,

Hi VZh,

I hope this message finds you well.

We’ve received an update from the support team indicating that a pre-instancing issue affected certain labs last week. This issue was resolved by Wednesday morning.

Please try accessing the labs again and let us know if the problem persists. If it does, we’ll be happy to assist further.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi VZh,

I hope you're doing well.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,