Assistance Required to Download Certifications from Microsoft Account

Hello, Rjhenry!

Thank you for contacting Microsoft's Community.  

As we understand from your post, you encountered an error while trying to access your certifications and download them. We are happy to help you!

To properly assist you, we need you to please share with us a PSR (Problems Steps Recorder) recording, showing the error while downloading displayed on your Learning dashboard and showing the issue as well as the email address you are using to sign in.

Also, to download your certificates, please follow the next steps:

• Once signed in, go to “Credentials” page.

• Select Print and choose Save to PDF or print from the Printer dropdown menu. You can then attach the downloaded PDF to an email, print, or save it for your records.

Please bear in mind that the following steps must also be included in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

After using the PSR tool to go through the troubleshooting steps, please provide us with the recording through the Private Message we have started asking for more information. Please remember not to share any of your personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Kind regards,

Hello, Rjhenry!

Thank you so much for your response and for the information you have provided

Note: With the changes implemented in our site on July 8th (links below), our internal security policies were updated; therefore, for us to be able to verify your account the username is required.

We are going to verify the account, to properly verify your account, please provide the full username (the username may be longer, it may have numbers, please verify) via private message:

• Private Messages - Microsoft Community

We will be more than happy to verify your certificates as soon as the username is provided.

Consider that if no response is received, we will close and lock this case within the next two business days.

Cordially,

Hello, Rjhenry!

Thank you so much for completing the work around.

We are sorry to read that the certificate is still missing.

We are going to escalate your case for your download options; however, to verify your error a PSR (Problem Steps Recorder), to evidence the issue in your side (if you are not able to send the PSR please send a MOV video or all the required screenshots)

kindly provide us through the Private Message the requested PSR and the e-mail addresses you have used to access.

Please, perform the next steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.

1. Select Start Record.

2. Make sure to use an up-to-date browser. (e.g. Edge) 

3. Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

4. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

5. Allow all third-party cookies through the browser settings. 

6. Make sure that you have the latest version of the Edge browser or Internet explorer. 

7. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift.

8. Go to Your Dashboard

9. Once signed in, go to “Credentials” page.

10. Select Print and choose Save to PDF or print from the Printer dropdown menu. You can then attach the downloaded PDF to an email, print, or save it for your records.

11. Select Stop Record.

12. In the Save As dialog box, type a name for the file, and then select Save.

You will be able to use the PSR following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac:  https://support.apple.com/en-us/HT208721

Notes:

• The file should be sent in Private Message as .zip format.

• The tool only collects the last 25 screen shots. If you see the following in your capture, refer to the “To adjust settings” in the section below to increase this value if you need to capture longer than 25 screen shots.

• These instructions apply to Windows 7 and later versions.

• Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.

Remember to send the record in .zip format via: Private Message. Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days.

We will be happy to help you.

I am not able to download my MIEE badge though I have got a congratulations mail.Pl advice

Hello, ARCHANA!

Hello, Ronald!

Thank you so much for the PSR provided.

We have confirmed that you have available your credentials to download, we have confirmed that in the PSR you are checking the transcript, in this case to check your certificates to download please go to credentials, there you will get the option to check your certificates (since you have many of them, you need to check the option "view all" to find all your certificates.

With this information provided, please follow the next steps:

• At the top of the page, click on your profile icon and from the dropdown menu select Profile.

• Within your Learn profile, select Credentials in the left-hand column. You can then select the Applied Skills or Certifications tab:

  

• For the certification you want to share, select View certification details below the description. The Your certification details screen will display.

• Select Print and choose Save to PDF or print from the Printer dropdown menu. You can then attach the downloaded PDF to an email, print, or save it for your records.

Please find further details at the following link: Sharing and validating of Microsoft Credentials | Microsoft Learn

Please follow the steps provided to download your credentials. If the issue persists, please send us a new PSR showing the credentials tab (not the transcript), so we can confirm the error.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hi Rjhenry!

We appreciate your resolution confirmation via Private Messages; this case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.

Please keep in mind once locked and closed you will not be able to respond over this channel.

Best wishes,