Assistance with Power Platform Exam

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Thank you for contacting the Microsoft Community.

I completely understand how important it is for you to take the Power Platform exam in your preferred language so you can feel confident and well-prepared. You've clearly taken all the right steps, and I truly appreciate your proactive approach in seeking support. I’d be happy to assist you with this.

While I’ll be working closely with our Support Team to explore possible options, the best initial step would be to contact your exam delivery provider (Pearson VUE) directly for follow-up and they may review the situation to provide the appropriate steps.

Kindly note that they handle all exam-related matters, including issues that arise before, during, or after the session. Since they have full access to your booking and session data, they’re in the best position to evaluate if your exam can be rescheduled in the correct language while retaining the original voucher or discount.

They will create a new support case with a dedicated reference ID and guide you through the available solutions. You may refer to their contact details in the link below: 

• Pearson VUE Support: https://www.pearsonvue.com/us/en/microsoft.html#contact

Please be aware that their website offers the option to connect with support via live phone call for real-time assistance. You can select your region to view all available support channels in your area. Additionally, they’ve introduced a live chat feature that allows you to speak directly with an agent.

Afterwards, if you still require assistance following your interaction with the testing delivery provider, as mentioned earlier, I’d be more than happy to explore any feasible solutions we can offer on our end.

To proceed, we kindly ask that you share the Case ID provided by the testing center, along with the additional information I’ve requested in the private message I initiated. It’s important to first report the incident to them, as this step will generate the case ID, we’ll need to elevate your case to our Support Team for further review and resolution.

In the meantime, I’d like to offer some helpful insights for future reference. To switch the exam language from French to English, you’ll need to cancel the current appointment and book a new one with the preferred language selected. You can manage your exam appointment by visiting the Reschedule and cancellation policies | Microsoft Learn page, which provides step-by-step instructions through your Learn profile.

Since you used a voucher to schedule the original exam, please keep in mind that vouchers are subject to specific terms, conditions, and expiration dates. In some cases, canceling a scheduled exam with an expiring voucher may result in forfeiture if the voucher expires before it's reused—so we recommend checking the voucher’s validity before proceeding.