AZ 103 Exam at PVUE center in bangalore. Accepting terms Exam abruptly ended with Zero Score. No Refund or Reschedule

Hi All,

    I had taken my AZ 103 exam at PVUE Marathalli center in bangalore on Feb 27th . MSID : MS0989****3. It was the most unpleasant experience i have ever had. I read the terms and conditions, accepted & moved forward when it was 16 sec left in the timer. And clicked Next , boom the screen flashed tested completed and the score is ZERO. I immediately approached the center coordinator, he helped me raise a ticket but PVUE responded saying i didnt accept the terms & conditions hence the test ended. Not only they blamed me but also refused to refund or reschedule the exam. I am a student and Rs.6300 is a big amount for me to lose. Can someone help if they had faced similar issue with Pearson and how can we escalate this matter.

Thanks and Regards

Santhosh Kumar  

Hello Santhosh,

Please contact Pearson VUE and clearly ask them to investigate and refund/reschedule your exam. They are responsible of maintaining the exam platform and they are the ones who handle exam refunds/reschedules and all the payments.

You can let them know you contacted Microsoft and that you were asked to contact them. I will keep this thread open until you get back to me with their answer.

Regards,

Mihai - Tier II Support
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Hours

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Hello Santhosh,

Any updates? Did you resolve the issue with PVUE?

Regards,

Mihai - Tier II Support
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Hours

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Santhosh,

Since there was no reply from your end, I will assume the issue was resolved and close the thread.

Regards,

Mihai - Tier II Support
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Hours

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Last updated February 3, 2025 Views 820 Applies to: