Dear Community,
I had my AZ-303 exam appointment at the testing center on 06.03.2021 in Frankfurt am Main - Germany, which unfortunately couldn't do it at all, as it ended after 5 minutes, and couldn't continue after that (as the window got stuck)! The person at the training center tried to start it again but no authorization, he closed the application and opened again but no luck. I was then told after waiting for 20-30 minutes that they will open an Incident Case and that I should do nothing rather wait, and that I will get another appointment for reschedule.
Since I did not hear from the Test Center about my recent status, they suggested me to contact Person VUE Customer Support directly.
I was surprised to get the answer back from Person VUE that I refused the DNA Agreement, however I was not able to. I payed the test by myself and also had into my learning path plan to do AZ-304 after that and did not have any reason to does not accept it. Here is the reply from Person VUE:
"Unfortunately, we are unable to reschedule your exam. As we see in our records, the NDA was timed out. You did not accepted the NDA within 5 minutes. Unfortunately, even if you refuse the NDA, we are not able to refund you or offer further compensation. The Non-Disclosure Agreement is a very important security measure for both Pearson Vue and our client, Microsoft. If a test candidate lets it time out or refuses it, they will forfeit the exam fee and won't be allowed to take the exam."
I am disappointed and would like to ask for your help and clarification on this issue from Microsoft. Thanks you for your help and understanding!
P.S. I could share with PM the other details (personal and exam), once someone from Microsoft is willing to help!
