AZ-900 certification exam -- Schedule process issue

Hello, Carry!

Welcome to Microsoft´s Training Support Forums, here your inquiries are well received.

We hope you are doing great. 

As we understand, it has not been possible for you to schedule an Exam since you encounter an error message when trying to complete the process.

Please know that this error message can occur when the information added to the profile either has characters that are not part of the basic Latin alphabet or when the formatting of the phone number is not correct.

For reference on the latter, when selecting the country, its indicator will be added automatically, sometimes users will input this country code in the "Area Code" (the code is often determined by region depending on the size of the country, or by service provider in the case of cellphone numbers) field causing the error.

To rule our browser-related issues, please follow the steps listed below:

1. Clear your browser’s cached data and cookies.  

2. Use InPrivate browsing with Microsoft Edge.  

3. Click on this link to go to Your Dashboard.  

4. Log in by using the email address associated with your MC Profile

5. Try to update the information on your MC Profile.

Please make sure you do not use any special characters in city/country/address such us ã, æ, ø, å, ä, ö, etc… In case you keep receiving the same error message, please let us know and we will proceed with the proper process.

We are attentive to your response, please bear in mind that if we do not receive any reply within two business days, the thread will be closed and locked.

Kind regards,

Vannesa Albarracín. 

Microsoft Community Support.

Support Hours: Monday to Friday 7:30–17:30 EST

(Except US Public Holidays)

Estimated Response Time: Within 1 Business day

Hello, Carry!

We hope you are doing great. 

We have not been able to get a hold of you and we will now proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/entry. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look. 

Kind regards,