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AZ 900 exam canceled. It might be because I am wearing wired earphones connected to laptop from which I am taking exam.

Hi Everyone,


Today I was taking AZ-900 exam and within 2 mins of starting the exam, it got cancelled with the message as "You have violated policies". Later after doing some searching, i think i got disqualified because I am wearing earphones. I don't have any intention to cheat and the only reason to wear earphone is to avoid external disturbances. Requesting you to look into my concern and allow me to retake the exam.


Thanks for your support in advance.

Hello, Charishma   .

 

We would like to inform you that we moved your thread from Microsoft Certification / Certifications / Certification Verification Requests to Microsoft Certification / Exams / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

 

Kind regards

Cristian Franco
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi Charishma,

Thank you for contacting the Microsoft Community.

I am sorry to hear about your experience when you are just trying to take your exam. Allow me to provide the right support team that can assist you and provide additional help if needed.

Normally, you must reach out to your exam provider regarding your issue then to reschedule. They will create a separate case with a different reference ID and assist you from here. You may contact them to assist you with the availability of seats and have this updated over the phone. Please see the contact details below and pick your exam provider:

 

If you have already reached them, and in need of further assistance, kindly provide the Case ID along with your account information for verification, so we can have it escalated and investigated with the support team. Please reply to the private message I have initiated.

Additionally, since we value your feedback, to improve the services being offered, kindly provide your feedback or complaints by clicking this page.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Charishma,

                  

Thank you for providing the requested information. 

 

This has been forwarded to our Support team. You may send us a Private Message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. 

 

I have provided case ID on your private message for your reference. 

 

Regards, 

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Charishma,


Thank you for your patience.


We just received an update from our support team.

I have provided additional information; please check the private message the details.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.


Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Charishma,

I hope you’re having a great day.

We tried reaching out to you last week and would like to inform you that the AZ-900 exam was rescheduled successfully next month.  

Since your issue was resolved, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Dominique_L2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated April 17, 2023 Views 154 Applies to: