AZ-900 exam registration issue

Hello Abhijoy,

The error message you provided has something to do with your organization’s Azure Active Directory, we normally recommend candidates who’s having this error to try using a different browser preferably an InPrivate or Incognito.

If the issue persists, you need to contact your local IT or the department that manages their company’s Azure Active directory and have the website (account.microsoft.com) whitelisted on your PC.

Meanwhile, if you still cannot seem to schedule your exam, kindly try the troubleshooting steps provided below:

1. Use Edge Chromium (Edge 88.0) or Google Chrome (version 88.0), including InPrivate and Incognito browsing modes. Note: Please make sure that the browsers that you will use are running on the latest version to resolve any compatibility issues.

2. Clear your cached data and cookies.

3. Allow all third-party cookies through your site permission settings.

4. Press the F12 function key to open the Developer Tool pop-up and click on Network tab.

5. Clear the session and refresh the screen.

If you are using a work computer, you may try personal machine to ensure that there will be no restriction

If it is the same outcome, please send us a PSR (Problem Steps Recorder) which includes all the steps provided above (including your login to your dashboard) until your reach an error message.

Please send this through the private message along with requested information and with the email you received confirming the completion of the event.  

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

Hello Abhijoy,

I’m glad that you were able to schedule your exam.

Meanwhile, if you are using a company network it is more likely that you will get that error. In such cases, we highly recommend to contact your IT Department in case. This is the reason it is working via incognito. 

If in case, you are not using the company network, kindly let me know so I may forward this to our next level Support Team.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

Hello Abhijoy,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,