Azure AI fundamentals certificate

Hello,

I had my Azure AI Fundamentals exam on Friday ***************but still haven't been able to see and download my certificate or to see my transcript.

When I click on view certificate an empty text file downloads and the same happens when I click on view transcript. Why?

Can you solve the issue?

Regards

Aurora
Microsoft Certification ID: ****************

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions form more information on how you can protect your privacy***

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Answer
Answer

Hello, Aurora

Welcome back to Microsoft´s Training Support Forums, we love having active Learners like you.

Thank you so much for letting us know the status of your profile, we have reviewed this information. In this case to attend your request, we have temporarily unlinked your email address from your Certification Profile.

Please follow these instructions to link it again to your preferred email address and let us know if after the steps are completed, Your Dashboard's information is accurate and if your MS Learning achievements are shown on it:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in the MS Learn Platform, different to your email address (if you do not have one, we invite you to create one Here)

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4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

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5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.

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6. While being on Your Dashboard page, please delete the URL and paste this one:

https://mcp.microsoft.com/mcp/home/migrate.

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7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.  Fill in the fields with the following information:

MCID:

Access Code:

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To protect personal information, these credentials are provided via Private Message.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after two business day.

Kindly,

Maria Isabel Parada
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Question Info


Last updated April 27, 2021 Views 63 Applies to: