Azure AZ 900 online exam - use of extrenal monitor and high contrast theme in windows

I took the AZ-900 exam last night and during the initial assessment of my environment the proctor notified me that I would not be allowed to use my external monitor. I informed him that I require the use of a large screen as I am Visually impaired and am not able to read from the laptop screen very well. he suggested that I would be allowee to if I had an external camera that I could connect which I did but he was not able to switch to it and hence preasurred me into not having any other choice but to work off the laptop which impacted my speed of reading and navigtion around the screen.


Also I use a high contrast windows colour theme that enables me to see the screen, however the OnVUE tool in which the exam is taken would not display some of the questions which used picture/icons correctly from which I had to determine the correct answer. even when I switched to using the alternative theme options choices from the OnVUE tool (bottom of the screen) these did not make any difference and upon enquiring to the proctor I was told that the only option I had was to exit the session and start it again which would mean that I would even more time to complete the exam.


I found this to be a lot more stressful that my previous exams that I have taken in simillar situtations and feel that due to these issues occuring that I be given the oppertunity to retake the exam.


Happy to provide any further details that you might need.


Many thanks

Amjad

Hi Amjad,

 

Thank you for contacting the Microsoft Community.

 

We sincerely apologize for this inconvenience this is causing.

 

I also appreciate your effort in taking the AZ-900 exam.

 

It looks like you encountered a problem to the use of your external monitor while taking the exam.

 

Since you’ve encountered an issue, the opportunity to retake the exam is by contacting your exam delivery provider to be assisted and make an arrangement for you.

 

For your reference provided below are the exam provider’s contact options:

 

Pearson Vue,

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

 

In case you already contacted them and did not provide any resolution, please send us the case id from Pearson Vue and the exam confirmation email you received after booking an exam through the private message I initiate along with the requested information.

 

To access your private messages, please refer on the image below:

 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Amjad,

 

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

 

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated August 26, 2021 Views 1,404 Applies to: