Azure Fundamentals Certification Exam exam redemption

Hi Team,

 I have attended the virtual training in the last week for the below course through my email address ***removed*** in the below mentioned dates.

Microsoft Azure Virtual Training Day: Fundamentals Part 1
Part 1: 8th April 2021 | 9:00 AM - 1:00 PM | (GMT+05:30)
Click the link to join Part 1


Microsoft Azure Virtual Training Day: Fundamentals Part 2
Part 2: 9th April 2021 | 9:00 AM - 1:00 PM | (GMT+05:30)
Click the link to join Part 2

 But my email address attached to the existing Microsoft profile with ***removed*** .

 I tried to create a new profile using my  email address ***removed*** . But system did not allow me as this email address is already linked to my existing Microsoft account.

 I got the below email asking me to enter the below code. I could not see a valid section to enter the below code.

 Could you please help me in redeeming my exam discount.

Hello ***removed*** ,

To claim your discount, please verify your account ownership by entering the following code in the Exam Discounts page.

***removed*** 

Thanks & Regards,

Pandu

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Azure Fundamentals Certification Exam

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Hi panduka,

 

Since you have participated the training event July 13, 2020 onwards, you will be receiving a voucherless discount by entering the registered email address you have used in the event. Please note that it can take 5 business days after the event has concluded before you can use your exam discount.

 

Our engineering team are aware of the issue in claiming the discount for Ignite Cloud Skills Challenge March 2021 and Virtual Training Days which has been resolved today. You may refer to this sticky post.

If you already have a Microsoft Certification profile, you no longer need to create one. On the Exam Discount page, enter the email address registered in the event in all lower case letters and “Check for Eligibility.” This is also where you will enter the code you have received.

 

Also, in your Certification profile, please make sure that all the required fields marked with an asterisk* are correctly filled (Please remove any Special Characters (like., \! @ # etc.,) from your Name and Address), save & continue. For the phone number, you may move the first three digits of your number to the area code if you don’t have one. With the address, please include the postal code.

 

Meanwhile, learners who faced issue redeeming/claiming their discounts may try the steps below:

 

  • Sign-out from the browser

  • Clear cache and Delete cookies. Restart your browser session

  • Use an "InPrivate/Incognito" browser session or try on a different browser

  • Allow all third party cookies through the browser settings

  • If you are using a work computer, you may try personal machine to ensure that there will be no restriction

 

You may also follow the steps from this link: How to Claim your Virtual Training Day Exam Discount

In the event that you are still unable to view the discount, please provide us with a complete PSR (Problem Steps Recorder) showing the steps above until it shows no discount and attach it via private message so we can forward this to our Support team for investigation. Also include the confirmation email for completing the event.

 

You may refer on the image below to access private message:

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi panduka,

 

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info


Last updated April 22, 2021 Views 12 Applies to: