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Badge not showing in Credly

In Credly I am missing 2 badges.
1 for MS-900
And 1 for AZ-900

They are in my microsoft account, but i recieved them through Certiport instead of PearsonVue.

Credly support forwarded me to Microsoft:

*removed* (Credly Support)

*removed*

Hello Robin,

Thank you for reaching out to Credly Support and congratulations on your achievement!

Unfortunately, I am unable to locate a MS-900 and AZ-900 badge issued to you in our system under your name *removed* or the *removed* address provided.
 
Unfortunately, Credly support cannot update or issue your badge on behalf of Microsoft. Please reach to Microsoft directly. They can issue your badge accordingly.

To find the support contact for your region please go to https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1
 
I hope this helps and please let me know if you need further assistance or visit our Help Center to learn more about our platform.

Best,
*removed*

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello, Robin!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you earned the Microsoft 365 Certified: Fundamentals and Microsoft Certified: Azure Fundamentals, but your badges are not visible in your account. We will be happy to help you.

To provide you with further assistance, we opened a Private Message where we have requested information related to your Certification Profile in order to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

Image

 

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Robin!

 

Thank you for the information provided.

 

We have confirmed that your Exams for Microsoft 365 Certified: Fundamentals and Microsoft Certified: Azure Fundamentals were taken with Certiport.

Please keep in mind that when it comes to a certification taken with Certiport, you may download it, along with the Badge, through Certiport’s page.

 

View and send transcript digitally

 

Click the My Transcript sub-tab (under the My Certiport tab). To authorize a third party to see your transcript, click the Authorize a Viewer button and follow the instructions.

 

Print

 

To print an Official Certificate, select the My Transcript sub-tab (under the My Certiport tab) and click on the PDF link associated with the certificate to be printed. Select View Official Certificate at the bottom of the page and then click the printer icon within the certificate window. Do not use your browser's print function as it will only print the outside borders of the browser page.

 

Your MOS Certificate will not appear on the Microsoft Platform. However, the Exams can be found on your Transcript, which can be downloaded through your Microsoft Certification Dashboard. It may be used as a proof of accreditation as well. 

 

In regards of your badges, we recommend you to contact the Certiport’s Support through this link Customer service test candidates :: Support :: Certiport (pearsonvue.com)

 

Please note: When badge earners are missing badges from Certiport, it is often due to one of the following reasons:

 

  1. The default language in your Certiport account is something other than English.

  2. You have two accounts in Certiport’s certification system.

 

It may help to mention these to Certiport support to assist with troubleshooting.

 

Please keep in mind the badges gained with Certiport can only be seen on their platform. They do not appear on the Microsoft account. However, you can visualize your certification and transcript.

 

You can find more information in the following links:

 

 

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked in the next two business days. 

 

Best regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello, Robin!


Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Warm regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated March 15, 2023 Views 311 Applies to: