Badges are not reflecting in Credly

Hello Akshaya.

Welcome to Microsoft’s Community.

We understand that all your Badges are missing from your Credly Profile. We will gladly assist.

To assist you with this issue, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary.

Bear in mind that all of the below steps must show in the recording:

1. Select Start record.

2. Clear your browser’s cached data and cookies.

3. Use InPrivate browsing with Microsoft Edge.

4. Go to Credly.

5. Log in with the email address that shows in your Transcript.

6. Show all your Badges.

7. Click on this link to go to Microsoft Learn.

8. Make sure to record all of your Badges, if you have more than one, please scroll down.

9. Select Stop Record. 

10. In the Save As dialog box, type a name for the file, and then select Save. 

Please click on the screen to confirm that the PSR will record everything, especially the last page

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

·         Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

·         Mac: https://support.apple.com/en-us/HT208721

Please share with us the ZIP file generated by the PSR tool through Private Messages.

We have started a Private Message where we would request some details about your account to complete an evaluation process. You can access it from the top right corner of this page, as shown in the image below:

If we do not receive a response within two business days, we will proceed to close and lock this case.

Kind regards,

Hello Akshaya.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best wishes,