Booked exam not visible in the portal

Hi _GulAhmed_,

Thank you for contacting the Microsoft Community.

I value your time and effort finding a way to see your scheduled AZ-900 exam. I'm very much aware of the assistance you need regarding your exam concern as this will be for the next week, allow me to provide you with information to make the most of this opportunity. 

You may notice that there’s a change in your profile’s terminology, as the Certifications tab has been updated to Credentials. All your scheduled exams and history are now under this section, including the score reports. 

To make sure that this is not a browser related issue, kindly provide me with (see below) a complete step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step, along with the necessary information through the private message I have initiated. This will allow me to further investigate your case and provide more options. 

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device.

2. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito.  

3. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings.  

4. Sign into Learn using the same personal Microsoft account (MSA) you initially used to schedule your exam. 

5. Then access the Credentials tab until the last step where the error happens.  

As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

I can log-in with my account but don't see anything in my credentials tab

Hi _GulAhmed_,

Thank you for your response.

Please be aware to follow the steps provided on the initial response and kindly send me the requested information through our private message for further investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind Regards,

Hi _GulAhmed_,

I hope you have a great day!

Please be advised to visit our private message for additional updates. Thank you.

Kindly let me know if further assistance is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi _GulAhmed_,

I hope that you are doing well!

I greatly appreciate your confirmation response to our private message.

I'm glad that your issue is now fixed. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

It was my pleasure to assist you.

Best Regards,