Can I eligible to get a discount for reattempt?

Hi Malathi,

Thank you for contacting the Microsoft Community.

Your decision to retake the DP-600 exam is admirable, and I understand the importance of being fully prepared and healthy when taking an exam to successfully showcase your expertise. Rest assured that I will provide the needed information.

Since you had a health issue during your exam, it is advisable to reach out to the Pearson VUE team. They can provide further recommendations and options regarding your concern, as they have the ability to modify and view available slots and dates. Please ensure that you provide supporting documents, such as a medical certificate.

Pearson Vue support team: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

To ensure that you are well covered, if you still need further assistance after contacting the provided support team above, kindly provide the Case ID along with the requested information in the private message I have initiated so I can follow up on your behalf.

Meanwhile, regarding the "30 Days to Learn It" you completed, please be advised that it has ended as of June 30, 2024. Moreover, you are correct that the possible reason you did not receive a voucher (if you completed the training before the offer ended) is because there is a limit of one voucher per person every six months.

For future reference, as per our Exam Retake Policy, payment will be applied for any retake, since this will be considered as new registration. Unless you purchase an Exam Replay Offer prior to taking the exam, a retake will be free.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Malathi,

I appreciate your response.

For further options regarding your exam, it is advisable to reach out to the Pearson Vue support team. They can provide recommendations, especially if you have a medical certification indicating a health issue during your exam that caused the failure result. They can investigate it on their end and provide further resolution.

Pearson Vue support team: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

If you still need further assistance after contacting them, please share the Case ID along with the requested information in the private message I initiated, so I can follow up on your behalf.

Meanwhile, please be advised that the Exam Replay Offer is only applicable for the initial attempt at the exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Malathi,

I hope all is well with you.

I just want to verify if you have already reached out to the Pearson Vue support team. If you still need further assistance from our end, please share the case ID with me along with the other requested information in the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Dear Ruby,

I couldn't able to reach the PearsonVue team for the support. Could you please help me with this. I am not sure where can I find my case ID.

Everything with the Microsoft page is not straightforward in UI amd even with some links. It is little bit difficult to find the information.

Best Regards

Malathi S

Hi Malathi,

Thank you for your response. I understand how important it is for you to receive assistance regarding your issue, and I’m here to help.

Please click this link " https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact " to contact the Pearson VUE support team. You will have the option to contact them by phone by selecting your region, or via chat by clicking “Chat with us.” You may refer to the image below for guidance:

If you encounter any issues using the provided link or still need further assistance after contacting them, please provide the requested information in the private message I initiated. Additionally, include the error message you received when clicking the link (if applicable) so I can follow up on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Malathi,

I trust this finds you well.

I just want to verify if you have already reached out to the Pearson Vue support team. If you still need further assistance from our end, please share the case ID with me along with the other requested information in the private message I have initiated so I can follow up on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Malathi,

We haven’t received any update from you. We’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards