Hi Nikunj,
Thank you for contacting the Microsoft Community.
I can sense the significance of successfully completing the exam without experiencing any issues. Let me provide the assistance you need in order for you to reschedule it.
For a thorough review, kindly provide the requested information through the private message I initiated. This is in order for us to further investigate your case so that we can determine the best course of action to take, as well as to locate and verify your account.
Meanwhile, if you intend to use a company discount for your DP-600 exam or you are an active ESI learner, the best course of action is to reach out directly to the ESI Support Team. They are equipped to assist with any issues you may encounter as an ESI learner and can coordinate with the Pearson VUE team to further investigate your case. Rest assured that you are in a good hand, and you will be taken care of throughout the process. I have shared their direct contact details in the private message I sent you. Please use your work email address when creating a ticket with them. They typically respond within 3-5 business days.
Once you are in contact with them, kindly provide their Case ID through the private message I initiated. This is in order for us to monitor the progress of your case.
Just to set proper expectations, since you encountered a system error and couldn't proceed with the test on its scheduled date, please be advised that once an exam is missed, the appointment will no longer be visible on the account. This is why there is no option to reschedule it. With this being said, it will be a new registration process again, and a new fee may apply, if applicable.
Furthermore, to make sure that we got you all covered, since you encountered system issues, kindly review the OnvUe technical requirements that you can access through this pdf file www.pearsonvue.com, as it contains all the necessary information regarding the required specifications when taking the exam online.
In addition, it is important to run and review the necessary requirements when taking your exam online, so that you are well-prepared, and your exam goes smoothly. You can access our Online Examination page for further detailed information. Since you mentioned that your ID was not accepted, you can view our ID Policy to be properly guided. As per policy, your ID must be compliant with Pearson VUE, and the name on your Microsoft Certification profile must exactly match the name on the government-issued ID you will present when you take the exam.
Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
