Can I retrieve a lost certification?

I've been searching for a way to show my earned certifications on my profile but had no luck. I have certificates I received through the mail, but do not have them shown on any relevant site online, Credly, Certiport, or Microsoft Learn. I connected Certiport to Microsoft to see if they would show up, but I think that made a new ID and access code since they still didn't show. I found that I should have had an ID and temporary access code via email, but I never received (or found) the email that had that information. Is it too late to claim them?

Answer
Answer

Hi, Joshua.

Thank you for letting us know.

We are glad to inform you that your Certification Profiles have been Merged into your preferred account.

Please sign into your Learning dashboard using the account that we have shared with you through Private Message and let us know if you are able to connect your Certification Profile and access your Transcript.

If your request has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Kindly,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Last updated January 28, 2025 Views 114 Applies to: