I recognized that you want to change the exam you booked. Allow me to provide further information about this.
Yes, you can change your preferred exam if the appointment is at least 24 hours before your exam proper. You may consider Cancellation Policy as your reference.
Moreover, if you used a company discount, I highly recommend contacting ESI support since they are responsible in giving you another voucher that can be used to avail yourself of the discounted exam. You may refer to the link below:
Let me know if you need further assistance and I will be happy to assist you.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Marlon_S_M Forum Moderator Support Period: Monday – Friday (Excluding Holidays) Hours to Respond: 24 Business Hours
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