Can I use my personal laptop for PearsonVUE online proctored exam? Read details

Hi S_MDL,

Thank you for contacting the Microsoft Community.

I understand that you wanted to have clarifications on your online proctored exam. I know the importance and significance of this matter, so please allow me to asisst you with your concern to move forward.

To verify your profile and explore available options for you, please provide the information requested in the private message I initiated. This information is crucial for us to accurately assess your situation and offer the best possible support. Once we receive your details, we’ll proceed promptly to assist you further

Meanwhile, since you mentioned that you have scheduled your exam with an ESI discount, it is best to reach out to the Enterprise Skill Initiative support team as they are the ones with expertise to assist with issues faced by ESI learners.

To create a case with the ESI support team, kindly go to the link I provided on our private message and login using your company email, then select the Create Case option and provide the information requested on the "Open a New Case" form and attach all necessary documents such as screenshots of the confirmation email then click submit. You will be provided with a Case ID to track the progress of your case.

Furthermore, to successfully check in for your exam, you must log in to your Microsoft Learn profile using the same email address you used during registration. Once logged in, you will receive detailed instructions on the next steps. 

To ensure that you wil have a smooth exam experience, you can complete the required system test on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements.

Should you need further information and clarifications, please feel free to let us know and I'll be more than happy to assist you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm Regards,

Hi S_MDL,

Thank you for your response.

We greatly appreciate your proactive approach in getting in touch with the ESI Support Team. Kindly let us know if you require any additional information or clarifications and I'll be more than happy to assist you with it.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm Regards,

Hi S_MDL,

I hope you are doing well.

As our main goal is to ensure that we got you well guided, I am sending you a follow up response to confirm if you require any additional information or clarifications and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi S_MDL,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,