can not claim free MS certification exam after finishing Microsoft Ignite Cloud Skills Challenge | March 2021

Hello,

Could you please check why i can not claim free MS certification exam after finishing Microsoft Ignite Cloud Skills Challenge | March 2021

·         I assume that there is issue with linked acount with my personal MS account There could be some cahed mismatch between old linked accounts since my company domain was changed.

I tryed it also from other browsers and private window, follwing:

https://docs.microsoft.com/en-us/learn/certifications/microsoft-ignite-free-certification-exam-offer-march-2021?WT.mc_id=Cloudskillschallenge_Ignite032021-email-prizefulfillment-learn

but still no discount available.

|

Hi MA HR,

Recently, there’s a known issue in claiming the discount for Ignite Cloud Skills Challenge March 2021 and Microsoft Virtual Training Day events which was already resolved and fixed as per our Engineering Team. You may refer to this sticky post.

 

If you’re still unable to claim the discount, you may follow the steps below:

 

  1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

  2. Try using your browser in InPrivate/Incognito

  3. Clear browser cache and cookies  

  4. Allow all cookies/third party cookies on your browser settings

  5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

 

For Ignite Cloud Skills Challenge 2021, you may follow the steps from this link: Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam

  

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

 

You may upload your PSR through the private message I initiated along with the requested information.

 

To access your private message, please refer on the image below or click on this link.

 

 

Also, in the private message, please do not forget to attach the confirmation/congratulatory email you received after completing the event.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi MA HR,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

 

Best regards,

Rosalie_G
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Sorry this didn't help.

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Question Info

Last updated April 22, 2021 Views 15 Applies to: