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Can not find my planned exams (pl-900 and pl-200)

A couple a weeks ago i planned two exams, the pl-900 and the pl-200 exam. I bought a voucher at Vijfhart in the Netherlands and then went to the learn website to start register and plan the exams. From the learn website is was redirected to the PearsonsVue site so i planned my exams on that website, i also had some confirmation e-mails for that exams.

Problem is, when i log in on the learn.microsoft.com site, i'm not seeing the planned exams. The strange thing is, earlier is rescheduled the PL-900 exam from the learn website, but now i can't see any planned exams. Not a big problem now, but i think ther is going to be a problem once i passed the exam and want to view the certificate and later on there could be a problem for renewing the certificates.

I have a work account and today i added a personal account to my Learn profile. Still can't see the scheduled exams.

Can you help me please?

Thanks in advance!

Arjan

***Move from: Microsoft Certification / Exams / Other***

Answer
Answer

Hello Arjan,

Thank you for sending the requested details via private message.

I reviewed the PSR you provided and found that the login option you are selecting is incorrect and thus the reason why you are unable to see your appointment.

I have provided the information in the private message for your reference.

With this, please make sure to select the Personal account option when you sign into the MS Learn Dashboard then let me know of the outcome.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.  

 

Regards, 

Krixtne_Mndz
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated November 23, 2022 Views 37 Applies to: