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Can someone explain why Microsoft cannot redirect to PearsonVue so that I can schedule an AZ-104 exam?

I am trying to pick a date to schedule my AZ-104 and I cannot get to PearsonVue.

Hi Sam,

Thank you for contacting the Microsoft Community.

I know the importance of completing an exam. Let me provide assistance on how you can have your exam rescheduled to your preferred time and day.

Kindly follow the steps below for you to be able to modify the appointment to a date and time that work best for you:

  1. Log in to your Microsoft Learn Profile. 

  1. In the photo avatar drop-down menu, choose Profile then go to certifications. 

  1. In the “Appointments” section, find the exam that you would like to reschedule.  

  1. You will be redirected to the exam delivery provider’s site to reschedule your exam.

Please note that rescheduling and cancelling of exam appointments should be completed at least 24 hours before your scheduled exam to avoid forfeited fee.

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

 
For references, you can visit Exam reschedule and cancellation policy for more information. 
 

Should you have any clarifications, feel free to let me know and I'll be happy to assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.  
  
Best Regards,

Destiny_C
Forum Moderator
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Hi Sam,

I hope you are doing well.

I would love to get an update on our on-going case. Please confirm if further assistance is needed so that I can be of additional help if necessary.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.  
  
Best Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hi Sam,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once case has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question. 
 

Regards,

Destiny_C
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

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Question Info

Last updated March 24, 2023 Views 40 Applies to: