We normally recommend candidates to take exams using a personal computer rather than a work computer as it is possible that work computers have software installed that will prevent OnVUE software from launching.
Using an office/work laptop may cause exam disruption by proxy servers, network packet inspection/filtering, or strict network security configurations on your workplace.
To check the compatibility of your office laptop, you may run a system test on it using this link.
Additionally, the laptop should meet the minimum system requirements to launch the OnVUE software. For more information about these, you may go to this link.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Michael_T2 Forum Moderator Support Period: Monday – Friday (Excluding Holidays) Hours to Respond: 24 Business Hours
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