Cannot access certificate or badge

Hi,

I have completed my Microsoft AI 900 exam from certiport and have received an email where I have a different MS certificate ID from the one which shows on my MS learn page and I cannot access my certificate or my badge.

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Hello, Nuzhat.

Welcome to Microsoft's Community. We are more than happy to assist you.        

 

As we understand, you have approved your Exam AL-900 but it has a different MCID.

We are glad to assist you, we will merge your accounts to keep all your titles into your current credentials.

To give you better assistance, we have opened a Private Message as we will request information related to your account. Please look at the right side of the page and click on the icon seen in the image below:

 

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We are attentive for your reply. In case we do not receive a response, the thread will be closed and locked after two business days.

 

Sincerely,

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi, Nuzhat.

 

Thank you for choosing Microsoft Community. It has been a pleasure to assist you.  

                                      

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum. 

 

We  know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. Please post a new question so we may continue assisting you. 

 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

 

Best of all, 

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback.

 
 

Question Info


Last updated April 27, 2021 Views 17 Applies to: