Cannot claim my MS exam certificate

​Hi Riley,

Recently, there’s a known issue in claiming the discount for Ignite Cloud Skills Challenge March 2021 and Microsoft Virtual Training Day events which was already resolved and fixed as per our Engineering Team. You may refer to this sticky post.

If you’re still unable to claim the discount, you may follow the steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

For Ignite Cloud Skills Challenge 2021, you may follow the steps from this link: Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam. On the other hand, if you attended the MAVTD event, you may follow the instructions on this link ​to claim your voucherless discount.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

Also, in the private message, please do not forget to attach the confirmation/congratulatory email you received after completing the event.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

I have completed the recording but there is no where here to attache the ZIP file. Here is the email i received on completion of the challenge. 

​Hi Riley,

Thank you for your response.

For us to have this forwarded to our Support Team, we will be needing a Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

Also, in the private message, please do not forget to attach the confirmation/congratulatory email you received after completing the event.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Please tell me how to get the recording on here and posted to you. The only attach option is for an image and the recorded steps are a ZIP file. 

​Hi Riley,

I tried to look for an MC ID using the details that you have provided but I can't find any.

Before registering for an exam, you need to create a Microsoft Certification profile using a Personal Microsoft email address such as Outlook, Hotmail, Gmail, Yahoo, etc.

For your guidance, you may follow the steps below in creating a profile:

1. Go to microsoft.com/learning

2. Click “Go to Certification Dashboard” (make sure that there is no account signed in)

3. Sign in using your Microsoft account/Personal Email and password.

4. On your dashboard, click “Edit your certification profile”

5. Enter your information (Note: Make sure to enter all information with red asterisk * sign)

6. Click “Save” (this will generate the MCID) then click on “Continue”.

If you already have a certification profile using your work email address, please make sure to update the details on your account and make sure to update all special characters to roman alphabets/characters. E.g. (from ä to a).

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2. Try using your browser in InPrivate/Incognito

3. Clear browser cache and cookies  

4. Allow all cookies/third party cookies on your browser settings

5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Ok I do thank you for that info and using a personal email I was able to get the cert voucher from my work email account attached and claimed. Now when I go to click schedule exam it says having service interuptions and to contact support. 

​Hi Riley,

Please make sure that there's no diacritics/special characters on your name and address prior to scheduling to avoid any errors.

You may visit your Microsoft Certification Dashboard and click Edit your certification profile to apply the necessary changes.

The troubleshooting steps below can also resolve the issue that you are having.

1.            Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

2.            Try using your browser in InPrivate/Incognito

3.            Clear browser cache and cookies 

4.            Allow all cookies/third party cookies on your browser settings

5.            Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

​Hi Riley,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Best regards,