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Cannot get Transcript or certificate - Request time out error

Dear support,

I´m trying to access my Certificates/Transcripts from the My Dashboard page but again and again get just an error message:

500 - The request timed out.

The web server failed to respond within the specified time.

I tried it several times during last 3 weeks, from different browsers and also in anonymous/InPrivate modes, but no chance to get the data.

Can you help me please? What should I do?

Many thanks,

*******

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions form more information on how you can protect your privacy**

Hello, Petr.

Thanks for reaching us through Microsoft Community.

We understand that you are having issues visualizing your Certificates and Transcript on Your Dashboard.

To ensure that your privacy is maintained, we have started a Private Message, so you can share with us safely your personal information and we can verify your identity properly.

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We will be waiting for your reply, if no response is received we will proceed closing this forum within two business days.

Wishing you the best,

Christian Lotero

Microsoft Certified Professional Service Center

Support: Monday to Friday

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Christian Lotero
Microsoft Community Support
Support Hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: within 1 business day

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Hello, Petr.

Thank you for getting back to us and for taking the time to share the information requested.

 

We have found that what might be preventing that information from being reflected on your profile, is an account duplicity. To correct this situation. We need to Merge your accounts and unify the information in your main profile.

If you authorize this procedure, please confirm via Private Message the additional information requested.

Have an excellent day,

Christian Lotero

Microsoft Certified Professional Service Center

Support: Monday to Friday

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Christian Lotero
Microsoft Community Support
Support Hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: within 1 business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hello, Petr.

Thank you for contacting the Microsoft Community.

Since we have not received a response from you, we will proceed in closing and locking this case. If the resolution provided did not resolve the issue, please post a new question. 

Kind regards,

Christian Lotero

Microsoft Certified Professional Service Center

Support: Monday to Friday

Image

Christian Lotero
Microsoft Community Support
Support Hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: within 1 business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated July 8, 2024 Views 61 Applies to: