Cannot link Personal Account to Work account

Hello GuyIncognito{1},

Thank you for taking the initiative to try troubleshooting steps in order to redeem your discount.

It is advisable to use a personal Microsoft account in scheduling an exam or creating a Microsoft Certification profile instead of a work/school account since the Learning website is designed for now using Microsoft account.

You may follow the steps provided below to eliminate any browser issue in scheduling an exam:

1.     Make sure that the browser you are using is updated or you may download the all new Microsoft Edge to confirm if this is a browser compatibility issue.

2.     Clear cookies and cache and allow all third party cookies through the browser settings.

3.     Visit the exam page and click on Schedule.  

4.     Sign in using your Microsoft account/Personal Email and password.

5.     On Your Dashboard, click on 'Edit your certification profile'.

6.     Enter your information. (note: Make sure to enter all information with red asterisk '*' sign).

7.     Click on Save and Continue.

If you are experiencing the same, please send us a PSR (Problem Steps Recorder) through private message, showing the troubleshooting steps above are done until you receive the error, along with the information needed to verify your profile.

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

Alternatively, you may also want to contact ESI Support and login using your work email address to check your eligibility of your company discount.

In creating a ticket, please provide the following information below:

• Training Date

• Course Name

• Registered Name and Email

• Registration Link/URL

• Region (US/UK/Canada/India, etc..)

It’s possible that there were some changes on your company that’s why you’re not seeing the discount.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,