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Cannot login to pearson vue exam on exam day

Hi,


I scheduled an exam (Azure AI-102) for ***removed*** with Pearson Vue. I did the system test one day before and on the exam day. I opened to check-in link from the email at 7.30 but nothing happened. It kept saying that I still need to wait or missed my exam. See screenshot. I tried to reopen the link for around 1h until I gave up.

also logged in to my Microsoft Learn account. I signed in with the same account I booked the exam. The email address I got the exam link is a different


In my Microsoft Learn profile I cannot see a a scheduled exams. I logged in directly on the Microsoft site and also on the Pearson Vue Microsoft site. I got always redirect to our Microsoft account.


Also now I cannot see any failed, missed or scheduled exams. The tab is empty:


What is wrong here? We missed our exam now.


Thanks

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Answer
Answer

Hi Janine_123,

Thank you for getting back to me.

I'm glad that Pearson VUE provided you with an update for you to take the exam. To reschedule, you can follow the steps below:

  1. Sign in to Learn.

  2. Click your profile photo avatar or name initials in the upper right corner and select Profile from the drop-down menu.

  3. Select Credentials in your dashboard, click Certifications tab and choose the exam you want to reschedule and choose the “Reschedule” link.

  4. Once selected, you will be redirected to the exam delivery provider’s site to reschedule your exam.

For your reference, you can also access our public document Reschedule and cancellation policies | Microsoft Learn.

Best of luck on your exam!

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Jai_T4
Forum Moderator
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Question Info

Last updated June 28, 2024 Views 120 Applies to: